WHEN WILL MY ORDER ARRIVE?
Each fine art print takes approximately 10-14 business days to print, mount, frame, and ship. Once shipped, you'll receive a FedEx tracking number to follow its journey. Most orders take 3-5 days in transit.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?
No, we do not include an invoice with your order, just a branded packing slip. Our fine art prints make great gifts, and we also offer gift cards if you're unsure what to choose.

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
If your print arrives in less-than-perfect condition, please let us know immediately. Send photos of the damaged piece and the box it came in to SUPPORT@GETLITART.COM so we can assist you. Always include photos of the box, even if there are no obvious signs of damage.

DO YOU OFFER EXPEDITED SHIPPING?
We do not currently offer any expedited shipping options.

MY ORDER IS LOST. WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received it, please email SUPPORT@GETLITART.COM, and we will track it down.

CAN I FRAME THESE PRINTS MYSELF?
Because our artwork features LEDs, which are often integral to the piece, we do not sell standalone prints. All of our artwork is only available framed.

ARE SHADOW BOXES ONLY AVAILABLE IN YOUR LARGER SIZES?
Yes, currently shadow box frames are only available in our Giant and Collector sized pieces.

CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?
Unfortunately, we are unable to make any customizations at this time.

WHAT ARE YOUR FRAMES MADE FROM?
All of our frames are made from wood and hand-assembled for each piece.

WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?
Each of our frames comes ready to hang with wall buddies for easy hanging. For smaller sizes, we recommend using screws, and for our two largest sizes, an anchor.

ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?
Occasionally, we release signed and numbered editions that often sell out immediately. To stay informed, sign up for our newsletter.

ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our artworks are printed on a heavy 270gsm matte archival 100% cotton rag paper.

DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
We use a thick sheet of UV-blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.

WHAT IS YOUR RETURN POLICY?
Each piece is custom printed, mounted, and framed just for you, so we are unable to accept returns.

CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final; we are unable to accept a return or exchange as all pieces are custom-made to order just for you.

CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you and cannot make adjustments once we begin the framing process.

DO YOU OFFER A TRADE PROGRAM?
Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.

HOW DO I SUBMIT MY PORTFOLIO?
Our team of curators meets monthly to review new artist submissions. Please send a PDF of five image selects from your portfolio that you consider suitable additions to our collection using the contact us page. Unfortunately, due to the volume of inquiries, we cannot respond to everyone.